We offer a range of standard process reviews and maturity assesments for you organisation.  Below are a few examples of what we can do.  Get in touch with us for more details about how we could help you with this.

Incident, Problem and Configuration Review(1 – 1.5 days onsite)

General Information

The following data will be collected to provide an overall Profile of the Customer.

Company Profile
Customer Profile
Business Profile
Customer Support Requirements
Customer Database
Asset Database
Software Database
Network Database
Current Customer Environment
The following data will be collected to provide an overview of the existing Processes
Incident Management Process
Problem Management Process
Configuration Management Process
Customer Vision
The collection of ideas related to the current and/or future requirements and/or development of Service Support

Service Desk
Service Support (Incident, Problem, Configuration)

Incident, Problem, Configuration and Change Review (1.5 – 2 days onsite)

The Customer Review will analyse the Service Support Management Disciplines as described in the ‘Incident, Problem and Configuration Review’ plus Change Management.

Additions to the Starter Package –

Current Customer Environment
The collection of the following data to provide an overview of the Installed Processes

Change Management
Customer Vision
The collection of ideas related to the current and/or future requirements and/or development of Service Support

Service Support (Incident, Problem, Configuration, Change)

Incident, Problem, Configuration and SLA Review (1.5 – 2 days onsite)

The Customer Review will analyse the Service Support Management Disciplines as described in the ‘Incident, Problem and Configuration Review’ plus a review of existing SLA agreements and their agreed targets.

Process revision-

Customer Vision
The collection of ideas related to the current and/or future requirements and/or development of Service Support

Service Delivery (SLA targets and monitoring)